What is Relaimmo?
An online real-estate CRM for agencies in the Caribbean and the Indian Ocean. Six functions: the property portfolio, contacts, enquiries, publishing to the portals, statistics, and the AI connectors. Nothing else.
Who is it for?
Professional real-estate agencies in Mauritius, the Seychelles, the Maldives and the English-speaking Caribbean (Antigua and Barbuda, the Bahamas, Barbados, the Cayman Islands, Grenada, Saint Lucia, Saint Kitts and Nevis). It is not offered to private individuals.
Do we need to install anything?
No. Relaimmo is 100% cloud: a browser is enough, on a computer, tablet or phone. You work from wherever you want, on several devices, with the same data. Nothing to install, nothing to update.
In which language?
French and English. Each user chooses their language on their profile: two agents in the same agency can work in two languages.
Does it replace the listing portals?
No. Relaimmo holds the portfolio and sends the listings to the portals. A property with no photo, or whose approximate location is not declared, is not presented as ready to publish.
How many users per agency?
Up to five, at no extra cost. Three roles: read-only, agent, administrator.
Can we get our data back?
At any time, from Settings: a complete archive (properties, contacts, enquiries, photos) in a readable format. No need to ask us.
Can we bring our portfolio over from our current software?
Yes, from an export of your current software. The import takes three steps from Settings: upload the file, see what will be imported, apply. Nothing is written before you have seen the preview. If needed, our technical team is available to assist you with this task.
Where is the data hosted?
In the United States (servers in Virginia). Photos and documents are stored there too. This transfer is governed by the annex to the terms and conditions, which binds us to a level of protection equivalent to that required by the regulations of your country.
What is the AI connector?
Each person in the agency links their own Claude or ChatGPT account to Relaimmo. The assistant sees exactly what that person sees in Relaimmo — no more, no less — and you ask it questions in plain language from the tool you already use.
What can the assistant do, and what can it never do?
It can search and read properties, match prospects with properties, read the statistics, create a contact or a note, create a property as a draft, edit a description. It can never publish or withdraw a listing, send to a portal, delete anything, touch the photos, see the net-to-seller price or the commission, open a supporting document, create a user. Every write is confirmed before it is made, and journaled.
And the help with writing listings?
That is a different use, built into the product: Relaimmo proposes a bilingual description from your notes and up to six photos. The text and the photos of the property are sent to DeepSeek; no contact details, no owner or buyer name leave — a whitelist of fields strictly limits what is sent. The proposed text is never published without your acceptance, field by field.
Can a text written by the AI be wrong?
Yes, and that is why it remains a proposal. The property record shows for each text whether it has been reviewed, by whom and when, and flags a text that has become older than the data it quotes. The content of published listings is the sole responsibility of the agency.
What are the plans?
Three, per agency, billed in US dollars. Standard at 29.90 USD per month: portfolio, contacts, enquiries, publishing, statistics, journal, bilingual interface. Standard AI at 39.90 USD: everything in Standard, plus the Claude and ChatGPT connectors and the writing help. Web AI at 799.00 USD per year, annual billing only: everything in Standard AI, plus an agency website and a professional email address.
And annually?
299.00 and 399.00 USD per year for Standard and Standard AI: the year costs ten months, so two months free. Web AI is 799.00 USD per year, and only per year.
Is there a trial?
Thirty days, on an access request from the home page. We reply within 48 hours. The first invoice is issued at the end of the trial. The trial does not cover the Web AI plan.
How do we pay?
By bank transfer in dollars or by bank card, in advance for each period. For a transfer, the bank details and the reference to quote are on the invoice and in your account. Relaimmo keeps no bank card data.
Are the prices exclusive of tax?
Yes. We invoice exclusive of tax; VAT is reverse-charged. Any taxes or withholdings applicable in your country are your responsibility, as are your bank’s exchange fees on a payment in dollars. The home page shows an equivalent in your currency, for guidance only — the invoice is in dollars.
Can we change plan?
Yes, from the Subscription screen. An upgrade takes effect immediately, the difference invoiced pro rata for the remaining days. A downgrade, or a switch from annual to monthly, takes effect at the end of the current period.
How do we cancel?
From the Subscription screen, at any time, effective at the end of the current period. No pro-rata refund. Access remains full until the end of the term, then export remains possible for thirty days.
What does the agency website in the Web AI plan include?
A website on your own domain, fed by your portfolio: only the properties you publish appear on it, and nothing confidential leaves. It is delivered no later than 14 days after agreement on the domain name. One professional email address is included; each additional address costs 10.00 USD per year.