Privacy policy
Last updated: 21 October 2026.
1. Who processes your data
Aurum Nummus Capital LLC ("we"), 30 N Gould St, Ste R, Sheridan, WY 82801, United States, publisher of the Relaimmo service. Contact: info@relaimmo.app
2. Three different situations
Relaimmo is software used by real estate agencies. Our role differs depending on which data is concerned.
If you are a client agency, we are the controller of your account and billing data. This policy applies to you directly.
If you are a person whose details appear in an agency's records — a buyer, a tenant, an owner, a partner — we are not the controller of that processing. The agency that recorded you is. We host and process that data on its behalf, on its instructions, and make no other use of it. To exercise your rights, contact that agency. If you write to us, we will forward your request to the agency concerned and let you know.
If you are a real-estate agency we are prospecting, we are the controller of your business contact details, which we use as described in section 10.
3. What we collect, and why
For client agencies:
| data | purpose | lawful basis |
|---|---|---|
| account name, email, telephone | opening and administering access | performance of the contract |
| agency name and details | billing, accounting obligations | contract, legal obligation |
| log of sign-ins and actions | security, evidence in the event of a dispute | legitimate interest |
| payment information | collection of the subscription | performance of the contract |
Payments are made by card, through our payment provider, Stripe, Inc., which receives the card data directly, in its own form. We neither see nor store any payment card data: only the brand, the last four digits and the expiry date of the card are displayed to you, without being stored by us.
For data entered by an agency: we decide neither its nature nor its use. We store it, return it to the agency and keep it backed up.
4. Who else has access
We neither sell nor rent any data. Only the following providers are involved, each for a specific task:
| provider | role | location |
|---|---|---|
| Render Services, Inc. | hosting of the application and the database | United States |
| Cloudflare, Inc. | storage of photographs, documents and supporting records | United States |
| Resend, Inc. | sending of service messages | United States |
| Stripe, Inc. | card payment and subscription billing | United States |
| Functional Software, Inc. (Sentry) | reporting of technical errors, with no identity and no personal data | United States |
| Hangzhou DeepSeek Artificial Intelligence Co., Ltd. | assistance with writing and extracting property descriptions | People's Republic of China |
| Meta Platforms, Inc. (Facebook, Instagram) | hashed matching of the business contact details of prospected agencies, to show them our ads (section 10) | United States |
Recipients at the user's request. These are not our processors: they are involved only if a user links their own assistant, they act for that user, and they receive what that user asks them for.
| recipient | role | location |
|---|---|---|
| Anthropic, PBC | Claude assistant, if the user has linked it | United States |
| OpenAI OpCo, LLC | ChatGPT assistant, if the user has linked it | United States |
Two uses call on artificial intelligence, and they do not carry the same responsibilities.
Writing and extraction assistance, built into the service, transmits to DeepSeek — Hangzhou DeepSeek Artificial Intelligence Co., Ltd., whose policy states that it collects, processes and stores data in the People's Republic of China — the descriptive text of a property and up to six of its photographs. No contact details, no owner's or buyer's name are transmitted: a whitelist of fields strictly limits what is sent.
This provider is chosen by us, not by the agency: it therefore appears among our processors, and any change is notified thirty days in advance.
The AI connector. Every user of an agency whose plan includes AI connectors may link their own Claude account (Anthropic, PBC, United States) or ChatGPT account (OpenAI OpCo, LLC, United States) to Relaimmo, unless the agency administrator has turned that possibility off. The connector acts only for the person who linked it, with that person's own rights, and only when they use it in a conversation. It transmits to the assistant the information they ask for: property records (excluding the seller's net price, the agency commission, internal notes and supporting records), with the name of the negotiator handling the file, enquiries and search criteria, matches, statistics. Contacts' names, telephone numbers and email addresses, and the dated notes of their follow-up, are transmitted only if the agency administrator has turned on the "Send contact details to the AI" setting, which is off by default; otherwise the assistant receives only references and criteria. The information transmitted is then processed by Anthropic or OpenAI under the contract between the user and that provider. Any creation or change made by an assistant is declared as such to the provider, which asks the user to confirm it, and it is recorded in the agency's log. Access can be revoked at any time from Settings → AI connectors.
5. International transfers
The service is hosted in the United States, where uploaded files are also stored. An agency's data is therefore transferred outside its own country. That transfer is governed by the clauses set out in the annex to our terms and conditions, which every agency accepts on subscribing, and which bind us to a level of protection equivalent to that required of the agency under its own regulations.
6. How long
| data | retention |
|---|---|
| account of an active agency | for the duration of the subscription |
| data entered by the agency | until termination, then 30 days for export, then deletion |
| accounting records and invoices | 7 years, legal obligation |
| sign-in logs | 12 months |
| change log (who changed what) | until termination, then deleted with the agency's data |
The retention obligations that its own country's real estate regulations impose on the agency fall on the agency, not on us — their length varies from one country to another. We enable it to export its data in order to comply; keeping that export for as long as its law requires is its responsibility.
7. Your rights
Whatever your country, we undertake to let you access your data, have it corrected, have it erased, object to its processing and request its portability. Write to info@relaimmo.app; we answer within one month.
If you consider that your rights are not being respected, you may refer the matter to the data protection authority of your country.
8. Security
Exchanges with the service are encrypted. Passwords are never stored in clear text. Access is logged. Each agency sees only its own data. In the event of a breach presenting a risk, we inform the agency concerned without undue delay, so that it can meet its own notification obligations.
9. Changes
Any substantial change is announced to client agencies by email, thirty days before it takes effect.
The update of 21 October 2026 adds section 10 (agency prospecting); it does not change how we process the data that client agencies enter in relaimmo.app.
10. Agency prospecting and advertising on Meta
To introduce relaimmo.app to real-estate agencies in Mauritius, we use business contact details published online by agencies and their staff (agency websites, property listings, Facebook pages):
– their business email addresses, to present relaimmo.app by email;
– their business phone numbers and email addresses, which we may share with Meta (Facebook, Instagram) to show them our ads. This data is hashed (turned into digital fingerprints) before it is sent; Meta uses it to find the matching accounts and does not tell us who was matched.
You can object at any time by writing to info@relaimmo.app: we will then remove your details from our prospecting and advertising lists.